My payment went through but my deposit is cancelled?

If a payment was made but your deposit request has been cancelled and the funds have not reflected in your wallet balance, please contact our Support Team immediately for assistance.

To investigate the transaction, you will need to provide proof of payment for the exact deposit.

Your proof of payment must clearly show the following details:

• Date and time of payment
• Amount paid
• Bank name
• Reference or transaction ID

Additional information may be requested depending on the payment method used. Once provided, our team will review the transaction and assist you further.

Frequently asked questions

How Long Does a Deposit Take?

Your FlashBetZA balance will be updated once your payment has been successfully processed.

What is the minimum deposit amount?

The minimum deposit amount is 150 ZAR

Why Didn't I Receive My Deposit Bonus?

If you did not receive your deposit bonus or Free Spins, it may be due to one of the following reasons:

• The relevant bonus was not activated through the Bonuses page or your wallet before completing the deposit.
• You have already claimed that specific bonus offer. Each Welcome Deposit Bonus can only be claimed once.
• The bonus has expired. Welcome Deposit Bonuses are available for 30 days after registration.
• The deposit was unsuccessful or did not qualify for the activated bonus.

If you believe you qualified and still did not receive your bonus or Free Spins, please contact our Support Team for assistance or refer to our Deposit Bonus page along with the FAQ for bonuses.

Updated on: 01/09/2026