My payment went through but my deposit is cancelled?

If a payment was made but your deposit request has been cancelled and the funds have not reflected in your wallet balance, please contact our Support Team immediately for assistance.

To investigate the transaction, you will need to provide proof of payment for the exact deposit.

Your proof of payment must clearly show the following details:

• Date and time of payment
• Amount paid
• Bank name
• Reference or transaction ID

Once provided, our team will review the transaction and assist you further.

Frequently asked questions

Can I deposit using a voucher?

Voucher payments (OTT, Blu Vouchers etc.) are currently not supported on our platform. Deposits can only be made using the following methods:

• Card Payments
• EFT Payments
• Cryptocurrency Payments

We are always looking to improve the experience for all players and we may add voucher payment options in the future to provide more flexibility.

How Long Does a Deposit Take?

Your FlashBetZA balance will be updated once your payment has been successfully processed.

Why didn't I receive my bonus?

If you did not receive a deposit bonus, it is due to one of the following reasons:

• Deposit bonuses are only available on your first qualifying deposit. If you have already claimed your bonus offer, no further deposit bonus will be available to you.
• The bonus was not claimed in the promotions page before completing your deposit.

If you believe you qualified and still did not receive your bonus, please contact our Support Team for assistance.

Updated on: 01/08/2026